About Soul Brave Shop
Who is Soul Brave Shop for?
Soul Brave Shop caters to the modern, style-conscious man who values premium contemporary menswear with designer-inspired quality at accessible prices. Our customer appreciates both fashion and convenience, seeking versatile wardrobe essentials from outerwear to underwear.
What’s unique about your products?
We offer carefully curated contemporary menswear that eliminates luxury markups without compromising quality. Our collections feature premium fabrics and timeless designs across all categories – from statement outerwear to everyday essentials like our signature Brave Soul jeans.
Shipping & Delivery
Where do you ship?
We ship worldwide to style-savvy men everywhere, excluding Asia and select remote areas. All orders are personally handled by our Philadelphia-based team at 2475 Cityview Drive.
What are my delivery options?
🚀 Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after 1-2 day processing.
🎁 Free Shipping (Orders $50+): Via EMS, arrives in 15-25 business days after processing.
🎁 Free Shipping (Orders $50+): Via EMS, arrives in 15-25 business days after processing.
Why is Asia excluded from shipping?
Due to complex customs regulations and logistical challenges, we currently cannot guarantee our signature delivery experience in Asian markets. We’re working to expand our reach.
How will I know when my order ships?
You’ll receive tracking details the moment your package leaves our Philadelphia headquarters. International orders may require additional customs processing time.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from delivery date. Items must be unworn, with tags attached, in original packaging. Just email our customer service at [email protected] to initiate your return.
Do you offer exchanges?
Currently we process returns only. For size exchanges, we recommend returning the original item and placing a new order to ensure you receive your preferred style promptly.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using trackable shipping for your protection.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for seamless global transactions – just like we’ve streamlined our fashion supply chain to eliminate unnecessary markups.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are processed through our secure payment gateway and never stored on our servers.
Why was my payment declined?
This is typically due to your bank’s security measures. Contact your card issuer or try an alternative payment method. For persistent issues, email [email protected].
Product Care
How should I care for my knitwear?
Our premium knitwear and sweats should be washed cold and laid flat to dry to maintain their designer-inspired drape and quality. Avoid harsh detergents.
Do your jeans require special care?
Our Brave Soul jeans are crafted for longevity. Wash inside out in cold water and hang dry to preserve the rich indigo and premium stretch fabric.
What’s your sizing philosophy?
We design for the modern man’s proportions. Each product page includes detailed measurements. When in doubt between sizes, we recommend sizing up for outerwear and down for knitwear.
Contact & Support
How do I contact customer service?
Our Philadelphia-based team combines global shipping expertise with boutique hospitality. Email us at [email protected] for personalized assistance with any aspect of your Soul Brave experience.
What are your customer service hours?
We’re available Monday-Friday 9AM-5PM EST. Expect a response within 24 hours – we value your time as much as you value great style.
Brave your style. Brave your savings. Be Soul Brave.